“Complicated is predictable and knowable, whereas complex is unknowable in advance.”

“Before we try to create new habits, we spend time on self- observation.”

“When we commit to curiosity, we are able to learn, to grow, and develop ourselves and our relationships. When we are committed to being right, we can see or hear little other than our own voice and our own perspective.”

“Sleeping well is highly correlated to both good health and good leadership”

“What can we do to work with our habit nature—with the parts

of ourselves that are the most resistant to change?”

“Increasingly, the problems we face as leaders are complex, rather than complicated.”

“The capacity to choose what to attend to and what to ignore has always been essential for any creative or generative work.”

“For leaders who want to be more effective, engaging in the work of vertical development will set them on the right path.”

“Don’t tolerate incivility at any level. Focus on values. Model civility.”

Chance favors only the prepared mind.

—Louis Pasteur

“Creating the conditions for living in a way that ensures that we have good days.”

“What seems like a lack of accountability is actually a lack of clarity.”